LIFETIME TECHNICAL
SALES & SUPPORT SERVICES
One (1) Seven (7) Year Warranty & Guarantee
VENDAPIN L.L.C.
warrantees and
guarantees to the
registered purchaser of VENDAPIN equipment that this equipment manufactured by VENDAPIN L.L.C.,
hereafter called the unit is free from defects
in material and workmanship for a period of one (1), two (2), three (3), or to a
maximum of up to seven (7) years depending on the purchase price starting from
date of purchase on new units and 90 days on remanufactured units, and renewal for up to seven
(7) years provided the equipment is
maintained by a VENDAPIN continuous extended service agreement during this
extended warranty and guarantee period.
The model 5596 series coin-op
and other Raptor II VMC Products have a two (2) year warranty excluding;
coin
changer, bill acceptor and credit card reader-writer. The coin
changers, bill acceptors and credit card reader-writers are
warranted directly by the manufacturers.
If any such defect is discovered within the initial
warranty and guarantee period, VENDAPIN will
repair or
replace the unit free of charge with an identical model or equipment comparable
with features and capabilities. This
Certificate of Warranty and
Guarantee is contingent to verification of the defect or malfunction and
upon prepaid delivery of the unit to VENDAPIN by parcel
post, common carrier, UPS, or other commercial means. This
warranty and guarantee does not apply to normal wear, to tampering or to
alterations resulting in cracked or broken components, or to units damaged by
excessive heat, cold, government changes in coins or bill specifications or
moisture, or Acts of God. Returns to the customer are via prepaid UPS or
Fed Ex ground service or other alternate shipping method at the discretion of
VENDAPIN L.L.C.
Two (2) Year Coin Changer & Bill Acceptor Extended Warranty & Guarantee
Manufacturers of the
Coinco coin changer, printer, credit card
acceptor or bill acceptor
typically have an extended two (2) year warranty and guarantee. This
warranty and guarantee is handled directly by the manufacturer and not by
VENDAPIN L.L.C. Coin changers and bill acceptors are not warranted or
guaranteed by VENDAPIN L.L.C. after the 1st year. Consult your warranty
papers or the manufacturers technical support group of your coin changer or bill
acceptor.
Any
components or sub-components from other manufacturers sold & shipped separately
from our company and not part of our finished machines are warranted directly by
the manufacturer.
Factory Maintenance & Parts Service Agreement
Factory Contracts
For less critical equipment requirements the customer receives the security of a
maintenance agreement and the savings of low direct factory repair prices.
VENDAPIN L.L.C 's average in-house repair is two - ten days plus shipping.
VENDAPIN L.L.C provides return shipment.
Factory Warranty & Extended Warranty and
Guarantee
The
manufacturer's warranty and guarantee may be extended at
the time of the equipment purchase or within the 1st year after delivery to a
maximum of seven (7) years. This provides
the customer with the security of maintenance protection for up to seven (7) years.
VENDAPIN's average in-house repair is usually within 2 weeks plus shipping.
Typical extended warranty and guarantee service agreement percentage is 15% per year
or 25% on a two year plan of the original retail purchase
price. Maintenance agreements do not cover acts of God or the Government.
VENDAPIN LLC products are warranted 100% for one (1) year including the coin
changer, bill acceptor & credit card reader. After the 1st year, the coin
changer, bill acceptor or credit card reader has an extended warranty offered
directly by the manufacturer. Coin changers, bill acceptors and credit
card readers are sent directly to the specific manufacturer for extended
warranty repairs or exchange. In the event after the 1st year the coin
changer, bill acceptor or credit card reader is sent to VENDAPIN, "repairs
are chargeable for parts and labor".
Credit Terms
Automatic credit terms are extended to our customer of net 15 days of 10 percent
of the previous average purchases over the last 12 months. These credit
terms to any customer can be revoked at any time without notice by the Director
of Finance of VENDAPIN L.L.C.
Return Authorization Requests:
In general,
Return Authorizations will be considered for the
following only:
1.
Warranty Items
2.
Repair and Return Items (non-warranty parts,
accessories, machines, etc)
3.
Shipping Damaged Units
4.
Other (Usually limited to items received in error) shipments of items
returned for credit MUST include a copy of the invoice
or packing slip in order to receive credit, exchange or a refund.
5. Products or
components received with an issued RA number will have a return
response within 24 hours upon receipt. The time line for
repair or replacement will be issued at that time via either e-mail,
phone or fax by our factory technical support.
You may
return for credit in the original packing subject to
inspection within 30 days of receipt of any merchandise which you ordered in
error or which upon receipt, you decided that you did not want to keep. However
after 30 days there will be a 20% restocking fee incurred against the credit you
may receive. Freight charges are not credited or refunded.
NOTE: Returns or requests
for refunds will not be accepted after 45 days.
Replacement Parts
Factory Exchange Contract Agreement in which VENDAPIN L.L.C
maintains a new and refurbished Spares Pool to provide overnight
shipment of a replacement unit. This program is designed for clients
and applications that cannot afford to be without their equipment
for more than one business day. The only cost is the shipping charges for UPS overnight service
for customers that have the annual or bi-annual service agreement.
Raptor II VMC (Vending Machine Controller) spares are available for
$295.00. A $100 core credit can be applied for Raptor II
VMC boards sent in for repair or exchange against a new Raptor II
VMC. Send in your damaged Raptor II VMC with an accompanying check or
payment via credit card in the amount of $195.00.
Customers without a service agreement can order replacement parts.
These new replacement parts are not for exchange for a warranty
part. Any replacement part that is not needed can be returned
for full credit or refund except the shipping charges during the
initial 30 days of shipment. The part returned for credit or
refund must be in the original carton.
VENDAPIN
L.L.C. does not repair the older "12 Series CPU or "12 Series Expansion Boards.
VENDAPIN offers an upgrade of the older "12 Series CPU & Expansion
Board, power supply and interface harness to the current "Raptor II
Series". We would like to bring to your
attention a wonderful program that VENDAPIN currently offers. We believe that
it will go a long way in assisting our customers that have older XCP or IPSI
technology and virtually any competitors coin-op that is now obsolete or service
is no longer available for it.
As you're aware many of the
coin-op & debit VendaCard units that have been in the field for years start to
develop electronic difficulties when the metal enclosure itself is still in great
shape. The program that we are explaining was designed with those accounts in
mind that need assistance with what they currently own at a very low cost. Many times our customers do not have the financial resources to replace or
upgrade their system, or can not obtain service due to the original manufacturer
has gone out of business, though would like to keep their current system functional for
as long as possible.
We have an
upgrade program that allows your customers that are experiencing
problems with their original 1970's, 1980's & 1990's version coin-op machines for an upgrade
to a 2009 version Raptor II series for only $695.00 which includes a
new Coinco 9302GX coin changer, all harnesses, 2x16 LCD, lens for
the LCD, mounting brackets, powers supplies, etc. Order part
number kit 900588-002.
A complete upgrade kit price
which includes one (1) hour labor is
available for the Raptor II board set, power
supply, harnesses, etc. for the older "5500 Series Coin-op's dating back to
our original 5500 coin-op manufactured in July of 1976. After
the upgrade, it will be equal to a
"5596 Series Raptor II Powered Series". This price is based
on our factory receiving a metal enclosure with a door lock and by-pass key
switch. Additional labor to paint or repair the metal
enclosure is charged per
hour.
If you require any additional information we would be delighted to discuss this
with you further..
Time & Materials (T&M)
Factory or Telephone Maintenance provided outside of normal contract coverage,
or services not included in a maintenance contract or services provided to
non-contract customers, or services provided on an "as needed" basis billed at
a minimum hourly rate of $85.00 + parts subject to change without notice.
Hourly labor is a minimum of $85.00 for the 1st hour.
Additional time in excess of the 1st hour of labor is rounded to the nearest
quarter hour plus parts.
Software and firmware updates
A minimum charge of a flat $25.00 applies for updates to firmware in bill
acceptors, coin changers, credit card readers and all controller boards.
Example is for the new bills or coins that are released that require the bill acceptor
or coin changer to
be updated with a new firmware program. The customer must send in
their bill acceptor to have the flash memory updated or the EPROM updated.
The return is prepaid by VENDAPIN via UPS or Fed Ex ground service or other
shipping method at the discretion of VENDAPIN L.L.C. The customer
may purchase a bill acceptor PC link cable for $50.00 to allow the new bill
acceptor firmware to be loaded directly by the customer.
Instruction Manuals
RM-5 Coin Mechanism Self-Programming
Additional Instruction Manuals
Shipping
Customer pays shipping to VENDAPIN L.L.C. or manufacturer. Return UPS ground
shipping is paid by VENDAPIN L.L.C or the manufacturer. A Return Authorization (RA) number is required
to return items for warranty or factory repair. This number should be displayed
on the outside of the shipping carton.
Contract Inclusions
The following services are covered by a VENDAPIN L.L.C Exchange & Factory
Service Maintenance Agreement:
Contract Exclusions
The following services are not covered by a VENDAPIN L.L.C Exchange & Factory
Service Maintenance Agreement:
-
Remedial Maintenance of
older XCP or IPSI products,
including parts and labor
-
Preventive Maintenance of
XCP or IPSI products
-
Mandatory Software &
Firmware Revisions of XCP or IPSI products
-
Mandatory Engineering
Change Orders of XCP or IPSI products
-
Coin Changer or Bill
Acceptor Verification Testing of single vend coin changers or XCP & IPSI
model 5508/5509 coin changers.
-
Government changes in
coins and bills for Coin Changer or Bill Acceptor causing non-acceptance.
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Product Exclusions
The following products
are not covered by a VENDAPIN L.L.C Exchange & Factory
Service Maintenance Agreement or Repair Services:
-
Older XCP or IPSI model
3300, 3315, 3320, 3330, 5800, 5801, 5802,5500, 5500ES, 5501, 5505, 5508 and
5509, Datatron I & II models and Non Raptor Board Version
5020's, 5024 products. We will accept for repair and replace "12
Series 5812 or 5512 Products with new Raptor Boards, New Power Supply & New
Interface Harness". Power supplies, bill acceptors and coin
changers can be purchased for these older products.
Factory Service and Warranty Return Address:
VENDAPIN L.L.C.
Attn.: Technical Support & Repair Center
21B Squires Street
Cortland, New York 13045 USA
Hours of Operation: Monday - Friday
8:00 AM - 5:00 PM EST
1-352-678-3021
or e-mail:
Support@vendapin.com
[1] 352-678-3027, 352--678-3037
R&D
Engineer, Robert J. Rademacher 800-315-0104 |
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